Child Welfare Systems Support Specialist (IT & Training - Foster Care, Protective Services) Job at ACS Consultancy Services, Rochester, NY

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  • ACS Consultancy Services
  • Rochester, NY

Job Description

Job Title : Child Welfare Systems Support Specialist (IT & Training Foster Care, Protective Services)

Location : Rochester, NY(Hybrid)

We are currently seeking candidates who meet the following qualification

Qualifications :

  • Experience supporting Child Welfare Information Systems (CWIS) within a child welfare environment, including child protective services, foster care/permanency, and preventive services.
  • Proven experience providing IT support for systems used in child welfare programs, ensuring functionality aligns with service requirements.
  • Hands-on experience training end users and providing technical assistance in a child welfare setting, both in classroom and on-site environments. Responsibilities included developing user documentation, desk aids, and reference materials to enhance understanding of business operations and training content.
  • Demonstrated experience working on large-scale child welfare applications (15,000+ users)-from needs assessment and implementation through ongoing support and post-deployment follow-up.
  • Background in interpreting and applying regulations that govern child welfare practices and program outcomes, including child protective, foster care/permanency, and preventive service areas.
  • Bachelor's Degree in a relevant discipline.


    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

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