Desktop Support Specialist Job at Confidential, Lubbock, TX

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  • Confidential
  • Lubbock, TX

Job Description

Salary: $47,840 - 47,840 per year Requirements:

  • ###
  • High School Diploma/GED (College education preferred)
  • Relevant certifications are advantageous (Network+, ICDN/CCNA, CCNP, etc.)
  • Post-secondary degree/diploma in computer science or a similar field
  • Preferred 5 years of desktop support experience in a large enterprise environment
  • Proficient in PC hardware and software installation, configuration, troubleshooting, and repair
  • Familiarity with Microsoft operating systems and software products
  • Basic knowledge of MAC operating systems
  • Ability to learn and understand new, potentially complex products
  • ###
Responsibilities:
  • Serve as the initial point of technical IT support for our entire call center workforce
  • Provide desktop support and assist with software and email issues
  • Setup and troubleshoot network printers
  • Offer remote support to users via phone
  • Install, configure, and diagnose computers, printers, and other peripherals
  • Conduct preventative maintenance, testing, and repairs on computer hardware
  • Document resolutions or escalations within our internal ticketing system
  • Adhere to established procedures in daily tasks, utilizing judgment as needed
  • ###
Technologies:
  • Hardware
  • Support
  • Network

More:

This is a full-time, permanent, onsite position. I am seeking candidates who display strong problem-solving skills, integrity, teamwork, and the capacity to adapt to change under pressure. Good time management skills and the ability to multitask are essential. Flexibility to work during evenings and weekends when required, including overnight shifts for urgent initiatives, is expected.

In our company, we offer competitive pay starting at $23.00 per hour, along with benefits such as:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

I look forward to welcoming a dedicated individual to our team.

last updated 47 week of 2025

Job Tags

Hourly pay, Permanent employment, Full time, Remote work, Weekend work, Afternoon shift,

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