Job Description

Requisition No: 859705 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT III-SES - 60071276

 Pay Plan: SES

Position Number: 60071276 

Salary: $70,000.00 based on experience 

Posting Closing Date: 09/05/2025 

Total Compensation Estimator 

INTERNAL Agency Only

Contract Oversight Unit (COU) Manager

Position Title: Contract Oversight Unit Manager - (Government Operations Consultant III-SES)

Salary: $70,000.00 based on experience

Location & Schedule:

This position is based at the Department of Children and Families (DCF) Jacksonville office,
5920 Arlington Expressway, Jacksonville, FL .

• Monday–Friday, 8 hours per day during standard business hours
• On-site work only (no telecommuting)

About the Role:

The Department of Children and Families (DCF) Contract Oversight Unit (COU/Unit) seeks to hire a Manager (Government Operations Consultant III – SES) to lead and direct the Unit’s monitoring of the administrative terms and conditions of DCF contracts, in accordance with section 402.7305, Florida Statutes, and CFOP 75-8.  

State of Florida Benefits:

The position is eligible for generous State of Florida career service benefits. Please see the following web resource for more information about State of Florida benefits: .

Minimum Qualifications:

Eligible Applicants must meet all of the following:

• Bachelor’s degree from an accredited college or university (as recognized by the U.S. Department of Education)
• At least three years of full-time, professional-level experience in health and human services
• At least three years of management experience in a health and human services or government agency
• Strong verbal and written communication skills, including the ability to effectively communicate with leadership
• At least three years full-time working knowledge with Department contracts
• Proficiency in Microsoft Office software including Word, Excel, SharePoint and Smartsheet

Key Responsibilities:

Program Oversight & Compliance

• Lead the design, implementation, evaluation, and improvement of statewide contract monitoring approaches, including annual risk assessments, scheduling, pre-site planning, on-site reviews, and reporting
• Ensure provider compliance with contract terms, laws, rules, regulations, and policies
• Develop and use monitoring tools to assess provider performance
• Conduct interviews, observe facilities, and review documents, reports, and records
• Prepare monitoring reports and correspondence that meet content and style standards

Staff Leadership & Management

• Supervise and direct contract review specialists
• Provide training, coaching, and mentoring to develop staff competence
• Plan, assign, and evaluate work to ensure quality and compliance
• Manage resources effectively, including budget oversight and staffing needs

Data & Analysis

• Gather and analyze data from Department and provider sources, including automated systems
• Compare requirements with provider performance to draw conclusions and recommend actions
• Maintain accurate, organized, and complete monitoring documentation in line with standards and retention requirements

Collaboration & Communication

• Conduct entrance and exit conferences with providers and Department staff
• Build and maintain positive, respectful working relationships with colleagues and providers
• Collaborate with stakeholders to address issues and improve processes

Additional Requirements:

• Statewide travel, including overnight trips, is required as scheduled
• Valid driver’s license from your state of residency (must be maintained as a condition of employment)
• Willingness to use a personal vehicle for work-related travel if needed
• Ability to lift up to 20 pounds
• High level of self-direction, motivation, and decision-making skills

Application Process:

You must apply electronically through People First . Applications must be fully completed to be considered.

Responses to qualifying questions must be:

• Accurate
• Verifiable in your application
• Demonstrative of your eligibility for the position

The selection process may include eligibility verification, written exercises, work samples, and in-person interviews. Notifications may be sent via email to the address in your Candidate Profile—please ensure it is current.

BACKGROUND SCREENING REQUIREMENT : It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No candidate may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five years.

The Roberts Building is a tobacco free environment.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Applicants who are eligible to claim Veterans’ Preference must specifically claim the preference on the employment application by completing the Veterans’ Preference section and by furnishing supporting documentation by the close of the advertisement. DD Form 214, Certificate of Discharge or Separation from Active Duty, or other official documents (to include military discharge papers, or equivalent certification from the Department of Veterans’ Affairs listing military status, dates of service, and discharge type) issued by the branch of service are required as verification of eligibility for Veterans’ Preference. Additional information on Veterans’ Preference is provided by the Florida Department of Veterans’ Affairs.

This position requires participation in direct deposit.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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