Job Description

The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
• Some basic knowledge of appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses. 
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.

Intentional, thoughtful, and boutique designed; are the words used to describe KETTLER’s strategy for real estate development since its inception in 1977. As a third-generation builder, Founder & CEO Robert C. Kettler parlayed a small construction business to be a multi-million-dollar real estate services firm. Over the last four decades, Kettler has been inspired and led by industry-leading innovators who identify and envision impressive plans for the land and buildings that have become roots of many of the most vibrant, diverse, and thriving neighborhoods in the Mid-Atlantic region to date. KETTLER has a credible reputation as one of the top multifamily development companies in the region for designing quality, mixed-use, and expansive spaces for residents to call home. Our vision has always been to build planned communities that bring people closer to their environment by developing premium sites that have access to transit and existing infrastructure. With a history as the mainspring in some of the most iconic communities in the Mid-Atlantic Region, our goal is to create economic and aesthetic value for investors, residents, and neighbors. The communities that we develop shape growth for the future and our satisfaction comes from enriching the neighborhoods that we are a part of.

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