DEPARTMENT STATEMENT
ABC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. ABC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join ABC and help us provide the highest level of service and public safety to the people of the State through licensing, education, and enforcement.
SUMMARY
Under general supervision, incumbents review and process applications for alcoholic beverage licenses and provide general licensing information to the general public, licensees, applicants, consultants, attorneys, members of the alcoholic beverage industry, and allied law enforcement agencies (e.g., city, county, state, and federal agencies). Incumbents learn and maintain knowledge of ABC laws, rules, and regulations to assist applicants with the licensing process.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.You will find additional information about the job in the .
This position is required to report to the office daily. No telework option is available.
Interested individuals shall submit a completed State Examination/Employment Application (STD Form 678) or Electronic State Employment Application (through CalCareers Account ) and all other required documents as detailed in the job announcement.
Resumes will not be accepted in lieu of a completed application.
Failure to follow these instructions may result in your application not being considered for the position.
Only the required documents listed in the job announcement will be reviewed when screening candidates.
A background investigation and fingerprinting are required before a candidate can be appointed to this position.
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting the Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.
Benefit information can be found on the CalHR website and the CalPERS website.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Applicants must submit a Statement of Qualifications (SOQ) responding to the questions below. The SOQ must be typed in 12-point font, single-spaced, with 1-inch margins, and no more than two (2) pages in length. Each question must be numbered, and each response must clearly correspond to the numbered question. Failure to follow these instructions may result in disqualification.
1.Describe your experience performing clerical, administrative, or program support duties. Include examples of how you organize your workload, meet deadlines, and ensure accuracy in your work.
2.Program Technicians frequently work with confidential information, detailed records, and multiple databases. Describe your experience handling sensitive information and maintaining accurate records while following policies and procedures.
3.Customer service is an important part of this role. Describe a time you assisted internal or external customers in a professional setting. How did you ensure clear communication, resolve issues, and provide quality service?
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