Job Description

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at

Characteristic Duties and Responsibilities

Performs staff support duties of a highly responsible and confidential nature to assist in the administrative operations of the department. Work requires comprehensive knowledge of departmental and college operations, policies and procedures, and the exercise of independent judgment, including discretion in the resolution of problems and details.

Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Receives and responds to correspondence. Receives and directs visitors, provides support in a variety of functions to an individual, team, department, or other group. Collects, reviews and analyzes data, and prepares student reports, charts, graduation statistics, and federal enrollment reports. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging. Has advanced word processing, spreadsheet and graphics software skills. Attains full proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function within the Registration and Academic Records department. Works under the direction of the administrative staff in the Registrar’s Office.

• Must be able to perform all duties of the Registration Specialist position.
• Works with student academic records current computerized and archived hardcopies.
• Graduation audits, communication to possible graduates and graduates, ordering degrees, commencement ceremony
• Working with students, staff, and pathway offices, financial aid, Career and Transfer offices, this position contributes to an effective and efficient office that emphasizes superior customer service
• Maintain records through data entry, word processing, file maintenance, and composing correspondence.
• Assists with maintenance of degree and program requirements by working closely with curriculum regarding changes and errors
• Apprentice Student Processing and working extensively with external customers.
• NSC verifications, Degree verifications, and manual correction of records
• Prepare National Student Clearinghouse enrollment reporting, Degree Verify, and correcting error reports
• Assists with processing transcripts, verifying enrollment and loan deferments
• Answer phones, respond to emails, greet visitors, assist with registration needs, forms, questions, and make student appointments as needed.
• Prepare and run CROA reports.
• Troubleshoot transcript, registration, verification issues
• Train staff on specific departmental processes
• Write and Maintain updated SOP’s
• Assists students in registration self-service applications (i.e. graduation application)
• Website review and update
• Prepare, edit and proof read documents
• Maintain and update student records and databases
• Gather and provide information and interpret data requiring reference to of sources. Maintain complex statistical reports including designing formats for complex tables, charts and graphs; may conduct special studies to report recommendations as requested.
• Regularly performs a significant amount of work that requires a greater degree of expertise than the performance of the Registration Specialist and plays a major role in coordinating the primary function or activity of academic records area regarding commencement and graduation that requires working with program liaison, college administrators, faculty members or external agencies.
• Performs other related duties as required for the efficient operations of the division.
  
  

Qualifications

Required Education:

• High School Diploma and one (1) year (12 credits) additional coursework in a postsecondary school.
  
  

Preferred Education:

• Associate degree.
  
  

Required Experience:

• Four (4) years of office experience.
  
  

Preferred Experience:

• Six (6) years office experience
  
  

Knowledge, Skills & Abilities

• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
• Advanced knowledge of software functions including Microsoft Office, COSMO, email, and reporting tools.
• Advanced knowledge of business English, spelling, punctuation and composition.
• Advanced knowledge of business office practices, procedures and skill in their applications.
• Proven skills managing complex records, assembling and organizing data, and preparing reports from records.
• Proven ability to compose a wide variety of correspondence without specific instructions.
• Proven ability to establish and maintain effective working relationships with all levels of staff, employees, students and the public.
• Ability to utilize excellent customer services skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Organization and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism.
• Ability to run CROA reports.
• Proven ability to work under stress and pressure.
• Ability to create and maintain a positive work environment.
• Ability to multi-task and deal with interruptions and work in a fast-paced office environment.
• Ability to quickly learn new systems and processes
• Ability to work independently and as part of a team
• Ability to handle change.
• Exceptional abilities for attention to detail.
  
  

Physical Demands:

• Ability to lift up to 15lbs, carry, and push up to 20 lbs. and ability pull up to 50 lbs.
• Ability to climb stairs and a ladder and maintain balance.
• Ability to stoop, kneel, crouch, reach, hear and speak.
• Sitting/Standing/Walking: 45% of time spent sitting, 40 % of time standing, 15% of time walking.
  
  

Supplemental Information

Start Date: Available to start immediately.

Hours/Location: There are two vacancies. One works 9am 6pm the other 8am - 4:30pm. ork hours This is a 100% IN PERSON 38.75 hours per work week year round position. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary Information: Salaries are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application.

Application Materials: A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. Along with your completed application, please upload an up-to-date resume. Education will be formally verified prior to offer.

Interviews: Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to a second-round interview. Final interviews will be conducted on site at our Milwaukee Downtown Campus location.

EEOC : Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email jobs@matc.edu .

Health Insurance

• MATC offers a choice between two medical insurance plans. See below for plan types:
  • Low Deductible PPO
  • High Deductible PPO
• Upon selection, the coverage begins the first of the month following start date. You will have 30 days from your start date to enroll.
• MATC contributes a generous percentage towards medical insurance premium.
• Both medical plans include prescription drug coverage at no additional cost to employees.
• Employees are offered an option to enroll in a Health Care Flexible Spending Account (FSA) with the selection of the Low Deductible PPO plan.
• Employees are offered an option to enroll in a Health Savings Account (HSA) with the selection of the High Deductible PPO plan with employer contributions.
  
  

Dental Insurance

• MATC offers a group dental plan through Delta Dental.
• Upon selection, the dental insurance plan coverage begins the first of the month following start date.
• Annual maximum per covered person is $2,500; plan covers preventive, routine, restoration, and has an orthodontic benefit for dependents up to age 19.
  
  

Vision Insurance

• MATC offers a group vision plan through Superior Vision..Upon selection, the vision insurance plan coverage begins the first of the month following start date.
• Plan covers eye exam, frames, lenses and contact lenses.
  
  

Group Life Insurance

• MATC offers group term life insurance benefits through Madison National Life Insurance Company effective the first of the month of start date and is fully paid for by the College. The amount of insurance is based upon the employee’s annual earnings rounded to the higher $1,000.00. The benefit is doubled in the event of accidental death.
• Supplemental Life Insurance is also available at group rates for employees, spouses, and dependents to purchase.
  
  

Long-Term Disability

• MATC offers long-term disability insurance through Madison National Life Company after 30 days of employment and is fully paid for by the College. Benefits provided are equal to 66 2/3% of base monthly earnings.
  
  

Flexible Spending Accounts

• MATC offers two types of Flexible Spending Accounts (FSA):
  • Health Care FSA
  • Dependent Care FSA
• This type of benefit allows employees to set aside pre-tax dollars per calendar year for a variety of medical, dental, and vision expenses (for a Health Care FSA) and for day care expenses for children under 13 or family members that are dependent on you for more than half their support (for a Dependent Care FSA) up to a maximum amount.
  
  

Retirement Savings

• Regular full-time employees of MATC who are hired for greater than 12 months become members of the Wisconsin Retirement System (WRS)’s pension system as of day one of employment. The College currently pays the full cost of the employer contribution (6.9%), and the employee pays the full part of the employee contribution of 6.9% of salary. There is a five year vesting period requirement in order to qualify for any employer contributions made on the employee's behalf. Contribution rates are subject to change annually as set by the State.
• In addition to the WRS pension account, employees may enroll in other optional retirement savings plan such as a 403(b) account or a 457 account on a pre-tax or post-tax basis.
  
  

Sick Leave

• MATC offers employees a generous sick leave plan per year.
• Each employee may accumulate up to 165 days of full sick leave with an unlimited accumulation of half pay sick leave.
  
  

Vacation

• MATC offers a vacation policy to employees for the purpose of rest and relaxation.
• Vacation is earned at a generous rate each year of employment. (Not available for Instructors)
  
  

Paid & Flexible (Floating) Holidays

• MATC offers 12 paid holidays for non-Faculty positions and 7 paid holidays for Faculty positions.
• MATC provides two flexible (floating) holidays per employee per year. (Not available for Instructors).
  
  

Tuition Benefits

• Employees are eligible for tuition reimbursement and waiver after completing probationary period.
• Amount allowed per fiscal year is 18 credits at MATC or $1,400 at other accredited institutions.
  
  

01

Do you have one or more year of post-secondary high school education?

• Yes
• No
  
  

02

Do you have four (4) or more years of office experience?

• Yes
• No
  
  

03

Please provide your ideal salary range.

• Required Question

Job Tags

Full time, Apprenticeship, Work experience placement, Work at office, Local area, Immediate start, Flexible hours,

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