Sr. CRM Analyst, Medical Affairs Job at SGS Consulting, Remote

NmdLRVRPWGU1VGUvWFkzYTdpdUlYM3JSWFE9PQ==
  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • As the Sr. Analyst in North America Medical Operations, you will play a pivotal role in supporting our Field Medical teams with Veeva-related inquiries.
  • Working within the Medical Operations team, you will manage technical issues and support enhance data architecture, driving efficient solutions.
  • Your contributions will ensure seamless alignment between IT and medical field operations, providing invaluable insights through analytics and BI support.
  • In this role, you will be responsible for fostering effective communication, support leading technical project management, and translating complex data into actionable reports.
  • Your work will be integral to advancing our data strategy and supporting the continuous improvement of medical operations.
  • A blend of technical expertise and interpersonal skills will make you an essential part of our team's success.
  • Support Field Medical teams with Veeva-related issues, interfacing directly with users.
  • Triage technical issues via calls and emails, ensuring timely resolution.
  • Conduct calls with Medical Science Liaisons (MSLs) to gain deeper understanding of challenges.
  • Log issues and maintain an organized tracker for efficient monitoring.
  • Translate tracker information into reports accessible to external stakeholders.
  • Collaborate regularly with IT teams to address ongoing technical concerns.
  • Input and manage tickets in SNOW, following up on reported issues.
  • Coordinate periodic CRM updates in partnership with Field Medical Excellence.
  • Support the requirements gathering and delivery process for data-related projects.
  • Guide offshore developers in building solutions for data issues.
  • Support Field teams with BI and analytics, providing user interface support.
  • Conduct training sessions, both formal and ad hoc, on CRM and BI systems.
  • Log training issues and translate feedback into external reports.
  • Support additional projects outside the CRM scope, for technical delivery across platforms.

Skills:

  • At least 5 years of experience in medical operations or a related field.
  • Strong technical project management skills, with experience in data architecture.
  • Proficiency in CRM systems and BI analytics tools.
  • Excellent communication and interpersonal skills.
  • Ability to triage and resolve technical issues efficiently.
  • Experience with Veeva CRM, MS PowerBI, SNOW(ServiceNOW) and JIRA ticketing systems.
  • Familiarity with data engineering and technical delivery across platforms.
  • Proven ability to lead offshore development teams.

Education/Experience:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering).

Job Tags

Remote job,

Similar Jobs

Uber

Staff Scientist, Tech Job at Uber

 ...problems with data. In this role, you will be able to use your strong quantitative skills in the fields of economics, machine learning, and/or operations research to improve the Uber rider experience as well as the overall marketplace performance.**What the Candidate Will... 

J.F.D. Landscapes Inc

Snow Removal Operator Job at J.F.D. Landscapes Inc

 ...Landscapes, a well-established company serving Northeastern Ohio since 1989, is seeking reliable and hardworking individuals to join our Snow Removal team. With a strong reputation for quality service, J.F.D. Landscapes offers both subcontractor and employee opportunities for... 

Production / Manufacturing

Project Director Job at Production / Manufacturing

 ...Location: This role is located in Durham, NC and will eventually move to Morrisville, NC at a later date #LI-Onsite Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Major Accountabilities... 

Bellah Cleaning Co.

High-Rise Window Cleaning Tech/Trainee Job at Bellah Cleaning Co.

 ...Position: High-Rise Window Cleaning Technician Overview: We are looking for a dependable, safety-minded High-Rise Window Cleaning Technician to join our professional team. This role involves working at elevation on commercial buildings and requires individuals... 

Premier Tech

Field Service Technician - Customer Service Job at Premier Tech

 ...thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine! Why join Premier Tech ~ Who we are: Premier Tech - YouTube Your future work environment ~ Thanks to our team's flexible and agile approach, this...