Job Description

Summary

The Solutions Specialist coordinates various departments and external contacts to provide cost-effective custom weighing solutions that meet or exceed customers' expectations. This position will help maximize the market share and profitability of the Fairbanks Scales product lines.

Essential Job Duties

• Estimates project costs, consults, and provides timely and effective communication during a project with multiple internal groups at all levels of the organization including sales and engineering on technical matters, ensuring the feasibility of proposed solutions.
• Participates in needs analysis and information gathering meetings with Sales, Service, Distribution, and customers as required to help define the best customer solution.
• Supports all industrial and other products that are designed, built, shipped, or sold out of the company's manufacturing facilities.
• Provides outside vendors and contractors pricing on modifications to existing products and products not carried in our system.
• Evaluates existing systems to determine effectiveness and suggests changes to meet customer requirements.
• Works with engineers and other departments to resolve problems that arise during and after product implementation.
• Produces reports and analyzes data to track product trends, profitability, and close rates of special products.
• Participates, develops and may conduct user training.
• Completes required training as assigned.
• Organize travel, transportation, meals, and expenses for technician Instructor Led Training classes at the corporate office.
• Follow progress of engineering teams on solution designs to maintain consistent and reasonable lead times.
• Other duties as assigned.

Required Qualifications - Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• Associate's degree in business or a related technical field or equivalent experience is preferred.
• Minimum of two (2) years' experience in scale, process control equipment or software support is preferred.
• Proficient in Microsoft Office products - specifically Excel, Word, and Outlook.
• Experience in costing industrial equipment, sales or custom products is preferred.

Knowledge, Skills and Abilities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Ability to effectively communicate, both verbally and in writing.
• Skills in problem solving, planning, decision making, negotiating, and cost analysis.
• Able to work independently and within a group setting.
• Is reliable, dependable, courteous, and shows initiative and perseverance.
• Able to act within a structured company and support the final decisions of superiors and the constructive efforts of others.
• Demonstrates the ability to adapt and change as the position and market changes.
• Demonstrates maturity, self-confidence, diversity and common sense.
• Able to act within a structured company and support the final decisions of superiors and the constructive efforts of others,

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands are medium, consisting of using various Fairbanks Scales scale products, office equipment and computers.
• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand, and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, calculator, and related office equipment.
• Regular attendance is a necessary and essential function.

#MP

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets

DISCLOSURE REGARDING BACKGROUND INVESTIGATION

Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING

Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.

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