This is a remote position.
Our Customer Service Agents are responsible for assisting clients in planning and handling arrangements, including flights, accommodation, transportation, tours, and other related activities. The role requires strong communication skills, attention to detail, and a deep understanding of the travel industry to ensure clients have enjoyable and stress-free travel experiences.
Key Responsibilities:
Client Consultation: Talk to clients over the phone to understand their travel preferences, budget, and specific requirements. Discuss various travel options and offer recommendations.
Travel Itinerary Planning: Design customized travel itineraries based on clients' needs, including flights, accommodations, transportation, tours, and other activities.
Booking Arrangements: Coordinate and book travel components such as flights, hotels, rental cars, cruises, tours, and other travel-related services.
Travel Documentation: Assist clients with obtaining necessary travel documents, such as passports, visas, and travel insurance. Ensure all documents are accurate and meet requirements.
Travel Advice: Provide clients with information on travel destinations, cultural norms, weather, safety, and local customs. Offer tips on how to make the most of their travel experiences.
Problem Resolution: Address and resolve any issues or changes in travel plans, such as flight cancelations or booking errors. Offer alternative solutions to ensure client satisfaction.
Budget Management: Work within clients' budgets to find the best travel options, ensuring that they get value for their money.
Customer Service: Maintain regular communication with clients throughout the planning process and during their travels to address any questions or concerns.
Industry Knowledge: Stay updated with industry trends, travel regulations, and safety guidelines. Build relationships with travel vendors and suppliers.
Sales and Marketing: Promote travel services to potential clients, either through direct communication or marketing campaigns. Generate new leads and maintain a client database.
Work Environment:
Our Travel Planners will work remotely from home. They may also attend industry events, trade shows, or familiarization trips to stay updated on travel destinations and trends, but that is not required.
Qualifications and Skills:
Education: High school diploma or equivalent; a bachelor's degree in a related field (such as hospitality, tourism, or business) is preferred but not required.
Experience: Previous experience in travel planning, customer service, or a related field would help.
Skills: Strong communication and interpersonal skills, attention to detail, problem-solving abilities, and organizational skills. Proficiency with travel booking software and computer applications.
Certifications: No certifications required - we certify you
Personal Attributes: Ability to work independently, a passion for travel, adaptability, and a customer-focused mindset.
Benefits:
Job Description: Shuttle Driver- Day ShiftLocation: Harrisonburg,... ...with all federal, state and local laws/regulations in the performance... ...to the condition of company trucks and trailers to designated company... ...to enter and exit truck cab safely and repeatedly during the...
...positive impact on the environment and the world. Think you have what it takes to join us? Find out! We're looking for talented plant operators to join our growing team. We offer competitive pay, great health benefits, on-the-job training, and opportunities to...
Nurse Educator Emergency Department Location Hermitage, TN : Introduction Do you have the career opportunities as a(an) Nurse Educator Emergency... ...Preferred ~ Basic Life Saving (BLS) Required ~ Ability to Travel up to 25% HealthTrust Supply Chain is a critical part of...
...intentional or accidental disclosure. ~4.Quality Management * The NP/PA is expected to demonstrate a high standard of moral and ethical behavior, professionalism, compassion, and commitment to patient care. * Ensures compliance with patient related healthcare regulatory...
...expectation is that each student will work approximately 20-25 hours per week. The internship will take place over the duration of the summer. Students will be compensated $20 per hour for their participation in this program. WHAT YOULL DO This intern will be...